PHF Book Giveaway!

PHF Book Giveaway!

PHF Book Giveaway!

PHF Book Giveaway!

WE LOVE ALL ANIMALS at Pet Horse & Farm and have been given a great selection of animal related books, thanks to Hardie Grant Books, Melbourne. We feel very lucky to be reviewing these books over the next few months and are excited because.... we have FREE copies to give away to Pet Horse & Farm customers!
For your chance to win our 'Book of the Week' all you have to do is share an animal story or photo with Pet Horse & Farm on our Facebook Page or hashtag #pethorsefarm on Instagram with your pic. 

'Horse Week' was first up in our reviews & giveaways, the beautiful book & New York Times Bestseller, “Unlikely Friendships” was up for grabs. Written by National Geographic magazine writer Jennifer Holland. Congrats to Ellenor Cimesa who won the book after sharing her horse story & photos with us on Facebook. 
You can check out the book, Unlikely Friendships online here. 

'Dog Week' was next up and we throughly enjoyed the book "Dog About Town" written by Louise Glazebrook on 'How To Raise A Happy Dog In The City' - covering everything to do with your four-legged friend, from choosing the right city dog for you to choosing the right vet for your dog. We highly recommend this book - click here to check it out. 

Last week was CAT WEEK. Congrats to Luisa Modesti who won the book prize by sharing her cat photo and story with us on Facebook. The winning book was "The Grumpy Guide to Life - Observations by Grumpy Cat". Click here to check out the book so that you can read all about a cranky cat & his cynical views on life!

We will continue our animal book giveaway this month where a different book will be up for grabs in various animal categories watch week. So get your photos ready - this week is 'FARM WEEK!'
Share a farm animal story of yours or photo on our Facebook Page or hashtag #pethorsefarm with your photo on Instagram for your chance to win this week's book "Unlikely Loves" our second New York Times bestseller up for grabs by Jennifer S. Holland. To check out this book click here.  

Basil, our office dog enjoying the book "Unlikely Friendships" in the back of the Pet Horse & Farm work ute! 

 

birds book cats dogs friendships giveaway horses pets

FAQ

Delivery

1. When will my order arrive?

Orders are usually delivered within 1-3 days. Occasionally if it is a
product we do not keep in stock we will need to order it in. This usually is
very fast and can still be delivered within 1-3 days but please allow 1-5 days
(usually if you order at the start of the week, it will arrive by the end of
the week). If there are any delays we will contact you.

2. What is the difference between sendle and local delivery?

We offer a to-your-door delivery service with our own fleet of drivers. This
is the local delivery option and is your fastest option to get your order as
the above delivery times apply.

Sendle is our postage service which will be posted to you through the
courier sendle and estimated wait times are calculated at check out.

3. I live in an apartment, can you still deliver?

Yes we can! Please state when ordering in the 'delivery notes' section a day
and time that works with you as you will need to be present to accept the
order. Please give us as wide of a window as you can or multiple days to choose
from so that we have a better chance of fitting you into a run. Only thing is
no we cannot bring your order up to your room as we are not allowed to enter
building complexes, nor can we leave your order in the lobby unattended.

If we attempt delivery during your recommended times and are unsuccessful,
we will ask that you pick your order up from our Keilor store or we will
process a refund.

4. I received my order but have an item that is listed as 'to
follow'. What does this mean?

Sometimes products take a little longer than we hoped to come in so we have
delivered to you what we had and left an invoice outlining what is 'to follow'.
You can expect these items within a couple of days.

5. I’ve entered the wrong address on my order, what can I do?

Please give us a call as soon as you realise, and we can change this on your
order before it goes out. If we do not find out before we attempt delivery an
additional delivery fee will be charged to redeliver.

6. The item I’ve received is wrong or faulty?

Please get in touch with us or email through some photos of what is wrong
and we can fix it straight away. We can either swap the product for a new one
or process a refund and pick the item up. We ask that these claims are made
within a week of the delivery being dropped off.

7. Can you deliver to a PO box?

Sadly not. Our drivers are privately run and do not work with Auspost neither does Sendle our postal courier. Please enter a valid street address for delivery.

Ordering

1. There is a product I am after but it's not on the
website, can you get it in?

Usually the answer is yes! Just give us a call and we will try to source it
for you.

2. What is the difference between Sendle
and local delivery?

We offer a to-your-door delivery service with our own fleet of drivers. This
is the local delivery option and is your fastest option to get your order as
the above delivery times apply.

Sendle is our postage service which will be posted to you through the
courier sendle and estimated wait times are calculated at check out.

3. I have a discount code but it isn’t working?

Please send us an email or give us a call and we can find out what’s wrong,
or process the order over the phone for you.

4. Do you price match?

Unfortunately we cannot price match as the prices we have listed are the
cheapest we can do them for. If you have any questions you are more than
welcome to give us a call.