Proteq Equine Animal Bedding 15kg

$19.50
by Proteq

Proteq Equine Bedding is a premium wood based product manufactured in Australia from untreated softwood shavings and sawdust, which are by-products of the sustainably managed Australian softwood timber industry.

Proteq is heat processed to ensure the highest quality clean bedding is delivered to your stables. Specifically developed for the Equine industry, Proteq has superior benefits in comparison to traditional bedding. Its ease of use, super absorbency and health benefits to horses means that you and your stabled mates will be very happy using Proteq.

The wood pellets are made from softwood sourced from well-managed FSC accredited sustainably managed plantations, which makes Proteq environmentally friendly. Proteq is an all-natural product that is hygienically clean and super absorbent ensuring a healthy long-lasting alternative to shavings, rice, paper or straw bedding.

Pet Horse & Farm will be responsible for the delivery of your goods within the greater Melbourne and Geelong region. We have a friendly and committed team who understand the essence of pet food delivery in Melbourne and will be happy to meet any of your instructions. Our process has been refined over 55 years of delivering across Melbourne. We now offer a postal service to those customers that live out of our delivery range (please see below)

If you would like to collect your goods, pick up is available from Gate 5 Unit 2C Thor Crt, East Keilor at anytime within our opening hours Monday through Friday 8am to 5pm (closed public holidays).

Or 4 Davies Street, Bannockburn, organising beforehand via the website or sales@pethorsefarm.com.au or 1300362326. 

 

Delivery Schedule

Orders are usually delivered within 1-3 days but please allow up to 5 days. Occasionally if it is a product we do not keep in stock we will need to order it in. This usually is very fast and can still be delivered within 1-3 days but please allow 1-5 days (usually if you order at the start of the week, it will arrive by the end of
the week). If there are any delays we will contact you.

 

What if you’re not home?

The beauty of home delivery in Melbourne is the convenience, so we don’t expect you to be home. Our delivery team can meet any of your requests so please leave any special delivery instructions in the ‘customer’s note’ section and we will attend to it or call you to make arrangements. We deliver between 8am - 5pm weekdays.

If you live in an apartment please state when ordering a day and time that works with you as you will need to be present to accept the order. Please give us as wide of a window as you can or multiple days to choose from so that we have a better chance of fitting you into a run. Only thing is no we cannot bring your order up to your room as we are not allowed to enter building complexes, nor can we leave your order in the lobby unattended.

If we attempt delivery during your recommended times and are unsuccessful,
we will ask that you pick your order up from our Keilor store or we will
process a refund.

 

FAQ

Delivery

1. When will my order arrive?

Orders are usually delivered within 1-3 days. Occasionally if it is a
product we do not keep in stock we will need to order it in. This usually is
very fast and can still be delivered within 1-3 days but please allow 1-5 days
(usually if you order at the start of the week, it will arrive by the end of
the week). If there are any delays we will contact you.

2. What is the difference between sendle and local delivery?

We offer a to-your-door delivery service with our own fleet of drivers. This
is the local delivery option and is your fastest option to get your order as
the above delivery times apply.

Sendle is our postage service which will be posted to you through the
courier sendle and estimated wait times are calculated at check out.

3. I live in an apartment, can you still deliver?

Yes we can! Please state when ordering in the 'delivery notes' section a day
and time that works with you as you will need to be present to accept the
order. Please give us as wide of a window as you can or multiple days to choose
from so that we have a better chance of fitting you into a run. Only thing is
no we cannot bring your order up to your room as we are not allowed to enter
building complexes, nor can we leave your order in the lobby unattended.

If we attempt delivery during your recommended times and are unsuccessful,
we will ask that you pick your order up from our Keilor store or we will
process a refund.

4. I received my order but have an item that is listed as 'to
follow'. What does this mean?

Sometimes products take a little longer than we hoped to come in so we have
delivered to you what we had and left an invoice outlining what is 'to follow'.
You can expect these items within a couple of days.

5. I’ve entered the wrong address on my order, what can I do?

Please give us a call as soon as you realise, and we can change this on your
order before it goes out. If we do not find out before we attempt delivery an
additional delivery fee will be charged to redeliver.

6. The item I’ve received is wrong or faulty?

Please get in touch with us or email through some photos of what is wrong
and we can fix it straight away. We can either swap the product for a new one
or process a refund and pick the item up. We ask that these claims are made
within a week of the delivery being dropped off.

7. Can you deliver to a PO box?

Sadly not. Our drivers are privately run and do not work with Auspost neither does Sendle our postal courier. Please enter a valid street address for delivery.

Ordering

1. There is a product I am after but it's not on the
website, can you get it in?

Usually the answer is yes! Just give us a call and we will try to source it
for you.

2. What is the difference between Sendle
and local delivery?

We offer a to-your-door delivery service with our own fleet of drivers. This
is the local delivery option and is your fastest option to get your order as
the above delivery times apply.

Sendle is our postage service which will be posted to you through the
courier sendle and estimated wait times are calculated at check out.

3. I have a discount code but it isn’t working?

Please send us an email or give us a call and we can find out what’s wrong,
or process the order over the phone for you.

4. Do you price match?

Unfortunately we cannot price match as the prices we have listed are the
cheapest we can do them for. If you have any questions you are more than
welcome to give us a call.